Privacy Policy
We welcome you to esyflyhub. We are an independent information provider site. We put your safety and privacy at the top of our priority list. We aim to provide you with information related to how we collect, use and under which circumstances we disclose your information. Our privacy policy explains how we collect our information and how we use it when you visit our site or use any of our services. Our website provides travel-related information, which includes but is not limited to policies, travel tips, saving tips, booking tips, and contact centres.
If you read and use our provided data or services, then it is indicated that you are in consent with the privacy policy and terms and conditions.
What information do we collect:
We collect two types of information, which we collect in the form of cache, which simply means how the customer observes the site, the time, the tabs they open, to ensure what they want and how they react. Meanwhile, the other information is what you provide us while signing up for our services, like your name, your email, your address, your telephone number, your passport number or any other information.
If, by any chance, you are providing anyone else's personal information, our privacy policy is applicable to that information also. However, in this scenario, you have to confirm that you have their consent and they have authorised you to use their information, in line with the policies.
How we collect your personal information:
We only collect your information when you visit our site; we don’t share the information with anyone. These are the following points on how we collect the information:
When you interact with us:
Usually, we get your data when you interact with us for using any of our services or ask for any kind of advice or anything.
When you contact us offline:
We also collect data when offline interaction, we collect information when you contact us offline via customer support or call centres.
What are the uses of your information:
We can use this information for purposes like:
- To address your queries or provide the services, for instance, payment processing and regular updates on your inquiries or bookings.
- To provide solutions to your problems and satisfy your needs, for example, by sending promotional newsletters via email.
- To customise the offers based on your requirements.
- To detect, reduce and stop any kind of fraud or risky activity.
- To analyse patterns and make service improvements.
- Marketing communications will be sent to you that are consistent with your preferences and are legal.
- You will regularly be updated about our services, our Terms of Use, and booking policies that may change.
- We will do our best to keep things legal, support you with legal actions, and respond to government inquiries.
How We May Disclose Your Personal Information
EsyFlyHub may share your information with:
Service Providers:
Your information could be shared with third-party service providers that you agree or ask us to share with, that we neither own nor control, and whose privacy practices are out of our hands. We suggest that you check their privacy policies.
Travel Suppliers:
We may share your information with a travel service provider, only if you agree to do so. We share them with airlines and other partners to facilitate important travel-related services.
Other Partners:
We collaborate with third parties, such as aggregators, travel agencies, and travel insurance providers, to offer services, and we may share your personal information with them for this purpose.
Third-Party Service Providers:
We exchange data with external service providers who are strictly obligated to keep it confidential, among them are hosting companies, payment gateways, review platforms, and customer service providers.
Other Information
“Other Information” refers to those factors which do not represent you directly, for example:
Cookies:
Cookies are small data that comes from the activity you perform on our site. It is stored and shared in the form of a cookie. It is an activity log that is not shared under your name. We collect this data to acknowledge how the users are using the site, for how much time they stayed, the pages they have read and their language preference.
Using Pixel Tags:
Pixel tags help analyse marketing effectiveness by tracking visitor actions, response rates, and usage statistics.
Voluntarily Provided Information:
When you use EsyFlyHub, you may voluntarily provide travel preferences or special requests, such as dietary needs or health-related concerns.
Physical Location:
We collect the location to acknowledge and provide information based on that, to provide targeted ads and personalised content for you. However, you can also stop the location sharing by turning the settings off.
IP Address:
A separate IP address is given to your device by your Internet Service Provider (ISP). We make use of this data for the purpose of identifying the different user groups, troubleshooting technical problems, and taking care of our services.
Retention Period of the Information We Collect
EsyFlyHub retains your Personally Identifiable Information for as long as necessary to fulfil the purposes described in this Privacy Policy. In some instances, we may retain information longer if required by law or regulatory obligations. The retention period is governed by applicable legal requirements.